Frequently Asked Questions
Products & Fragrances
What is Extrait de Parfum?
Extrait de Parfum is the highest concentration of fragrance oil available, typically containing between 20% and 40% aromatic compounds. This makes it much richer, more complex, and longer-lasting than Eau de Parfum (EDP) or Eau de Toilette (EDT).
Are Polani Fragrances long-lasting?
Yes, absolutely! Since our entire collection is formulated in Extrait de Parfum concentration, they typically last between 8 to 12 hours on the skin, and even longer on clothing, depending on the specific fragrance profile and climate conditions.
Can I customize my perfume bottle or box?
Yes! We are proud to offer custom-engraved perfume bottles and personalized luxury boxes for gifting, weddings, corporate events, or personal collections. Please get in touch with our team via WhatsApp to discuss customization options.
Ordering & Payments
What payment methods do you accept?
We accept Cash on Delivery (COD), Online Bank Transfers, Easypaisa, and JazzCash. You can choose your preferred payment option at checkout.
How can I change or cancel my order?
Orders are processed very quickly. If you need to make changes or cancel your order, please contact us on WhatsApp at +92 324 9206345 within 2 hours of placing the order.
Shipping & Delivery
How much do you charge for shipping?
We charge a flat standard rate of Rs. 250 for shipping nationwide. However, all orders above Rs. 10,000 are eligible for free shipping.
How can I track my order?
You can track your order status live on our website by going to the Track Order page. Simply enter your Order Number (e.g. #PF-2026-0001) and either your email or phone number to view live details.
Returns & Exchanges
What is your return policy?
We offer a hassle-free 7-day return and exchange policy for unused items in their original packaging with unbroken seals. For complete details, please visit our Returns & Exchanges page.
How do I return a damaged product?
If you receive a damaged, leaking, or incorrect perfume bottle, please contact us immediately on WhatsApp with a photo/video of the issue. We will ship a replacement bottle to you free of charge.